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Online Store Policy

Ordering

Our website, playwrightscanada.com, only accepts order from Canadian customers. If you’re looking to place an order from outside Canada please use the following links:

If you’re looking to buy an ebook from outside Canada please head on over to your favourite ebook retailer (Amazon, Apple, Barnes & Noble, Kobo, etc.) to place an order.

If you’re not able to find what you’re looking for please give us a call at 416-703-0013 or send an email to info@playwrightscanada.com and we’ll figure out how to help!

Shipping

Order placed on playwrightscanada.com are shipped by our distributor, University of Toronto Press Distribution, usually the following business day after the order is placed. Every effort is made to ensure orders are processed and shipped quickly, however from time to time delays may occur. If you are concerned about the timeline for your order, please contact us before placing the order through the website.

Returns & Replacements

Playwrights Canada Press does not accept returns of orders placed through our online ordering system. If an item was damaged in transit, please contact us at 416-703-0013 or info@playwrightscanada.com to arrange for a replacement.

Payment, Pricing, and Promotions

This website accepts payments made through Paypal, either from your Paypal account or from your credit card via Paypal. Playwrights Canada Press does not receive or store any financial information, including credit card data.

No standard discount is offered on purchases made through our website. We will occasionally offer sales or promotional discounts.

Frequently Asked Questions

I haven’t received my order confirmation email yet. Did it go through?
First, check your spam folder! If you created an account on our website or paid through your PayPal account, you can also check there. If none of these places show your order please contact us at info@playwrightscanada.com to confirm – you may need to place your order again.

Why haven’t I received my ebook?
In addition to the order confirmation and payment processing messages, you will also get an email that says “Your e-book(s) are ready to download,” which will contain a link in blue text that, once clicked, will automatically start downloading the ebook to your computer. This part is different for every computer and email program – generally it will open a window in your browser, but you may have to head over to your Downloads folder to find it. We title the files of our ebooks by their ISBNs so the file you’re looking for will start with 978. If you haven’t received the email containing the link or are having trouble, please let us know.

I can’t open my ebook – what do I do?
We sell two kinds of ebooks on our website: epubs and pdfs. An epub requires special software or an e-reader such as Google Books, Apple Books, Kobo, etc., to read while pdfs will open up in Reader, Preview, or your browser. (PDFs will work in many e-reading programs as well.) We recommend checking that your software or hardware can read an epub or pdf file before purchasing!

I haven’t received my order yet – how can I find out its status?
You can contact our distributor, UTP Distribution, by emailing them at utpbooks@utpress.utoronto.ca or calling them at 1-800-565-9523 or 416-667-7791 and quoting your order number.

I can’t access my account – what happened?
We recently gave our website a big redo and accounts that were made on our old website were not transferred. Please create a new account. If there was a file in your account that you want to access, please contact us at info@playwrightscanada.com or 416-703-0013.