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Customer Service

Ordering

Playwrights Canada Press accepts orders from individuals through our website. If you are ordering on behalf of a business or are ordering significant quantities of books (more than 5 copies of any one title), please place your order through our distributor, University of Toronto Press. More information is available on the Ordering and Distribution page.

We make every effort to ensure orders are processed and shipped quickly, however from time to time delays may occur. If you are concerned about the timeline for your order, please contact us before placing the order through the website.

If you wish to browse our selection in person, please get in touch with us to make an appointment to come by our office in Toronto: info@playwrightscanada.com or 416-703-0013.

Shipping & Delivery

Orders are shipped from our office in Toronto by Canada Post’s Expedited Parcel delivery service. While shipments are trackable, we are not able to guarantee delivery times. Other shipping methods may be used from time to time, but customers will be notified in advance should the need arise.

Tracking information is available once an order has been shipped. It can be accessed for individual orders if you are logged in.

Playwrights Canada Press is only able to ship to customers in Canada at this time. If you would like to place an order from outside of Canada, please contact us at info@playwrightscanada.com or 416-703-0013 for more information.

PLEASE NOTE: In the event of a Canada Post service disruption we will use alternate delivery services to ensure you receive your order. We will contact you prior to shipping the order to confirm the delivery method.

Returns & Replacements

Playwrights Canada Press does not accept returns of orders placed through our online ordering system. If an item was damaged in transit, please contact us to arrange for a replacement.

Payment, Pricing & Promotions

This website accepts payments made through Paypal, either from your Paypal account or from your credit card via Paypal. Playwrights Canada Press does not receive or store any financial information, including credit card data.

No standard discount is offered on purchases made through our website. We will occasionally offer sales or promotional discounts.

Viewing Orders

To view your orders and to keep up to date with their progress through our system, please log in to your account and select “View Order” under Recent Orders in the Account Dashboard.

Updating Account Information

Please keep us up to date with your current information! You can make changes while logged in under My Account.